Deans minibuses © All rights reserved.

 

From the time we issue an invoice confirming your holiday arrangements, a contract exists between us. This means that d,s minibuses have certain obligations towards you, our client - and you in return have an undertaking towards us. We have set out below in simple terms the terms of this agreement, so that everyone’s responsibilities and rights are clearly understood. We explain what happens if you wish to make a change to your holiday,

 

Payment

The completed booking form, signed by the party leader and including the names of all persons travelling, must be accompanied by a deposit as agreed per person (coach holidays),  On receipt of your completed booking form we will send you an invoice stating the balance due to us and the final date for payment, which is normally three weeks before the date of travel . No further reminder is sent to you, and if the balance remains unpaid after this date, we reserve the right to cancel your holiday and retain the deposit you have paid. If you book within four weeks of the departure date  for  holidays  you must pay the full amount at the time of booking. Personal cheque's cannot be accepted if booking/paying within 10 working days of departure. It is agreed by all parties that in any action arising out of or in connection with this Contract English law will govern.

 

CANCELLATION BY YOU

We begin to incur expenditure from the time we receive your booking, and so the deposit is paid to us as a sign of your willingness to utilise the travel arrangements and accommodation which we reserve on your behalf. If you wish to cancel your reservation you must do so in writing, and the charges you incur will depend on the date on which we receive this written notification. It is in your own interest to give us as much notice as possible, as cancellation charges incurred are on a sliding scale, as detailed:

Coach Holidays

• Prior to 21 days of departure - loss of deposit

• 21-15 days before departure - 45% or deposit if greater

• 14-7 days before date of departure - 60% or deposit if greater

• Up to 6 days before departure - 100%

 

SURCHARGES -

The price of your travel arrangements can be varied due to changes in transportation costs - eg fuel, Government action such as increases in VAT or any other Government imposed increases. In the case of any small variation an amount equivalent to 2% of the price of your travel arrangements which excludes insurance premiums and any amendment charges will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1 per person

 

Unless specifically indicated in the holiday description entrance fees, guide costs, city guided tours and optional excursions are not included in the holiday price. Some hotels charge extra for porter age and tea/coffee served with lunch or dinner.

All prices and supplements are quoted per person per holiday. Holiday prices include all travel, accommodation as specified and VAT as applicable .

 

LACK OF FACILITIES -

some amenities may not be available at the time of your stay.

 

COMPLAINTS -

In the unlikely event that you should wish to complain about any aspect of your holiday, you must notify our driver/local representative immediately in order that he/she has the opportunity to resolve the problem quickly and to your satisfaction. If you still have reason to be dissatisfied upon completion of your holiday you should write within 28 days of your return to the Customer Services Department, , setting out details of your complaint and quoting your booking reference number. Because of the difficulties involved in looking into a problem too long after the event we will not consider, nor accept, any liability for any complaint unless it is notified to us within the time stated above or reported to our driver/local representative at the time. Some telephone conversations may be recorded. Disputes arising out of or in connection with this contract which cannot be amicably settled may be referred to arbitration

Do not

i) Bring a pet or any other animal (except Guide dogs in UK & Eire only and by arrangement)

ii) Play a radio or cassette player on a coach.

we. reserve the unconditional right to refuse a booking or terminate a client’s holiday in the event of unreasonable conduct which in the opinion of d,s minibuses and holidays is likely to cause damage, distress, danger of annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your holiday by such a termination the responsibility for your holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation for any refund, compensation or loss which you may incur.

 Admission fees to buildings, ground, attractions etc. are not included.

PASSENGERS WITH HEALTH CONSIDERATIONS -

Our holidays may not be suitable for people with certain disabilities or medical conditions. If you have a disability coaches can be difficult to get on and off and some of our hotels do not offer ground/low floor accommodation or lifts/easy access. Should any member of your party suffer from any disability, medical condition or require special needs that may affect their holiday or that of others you must provide full written details at the time you book the holiday, including any specific requirements that person has. Additionally, at the time you book the holiday you must provide written confirmation that all assistance the disabled person requires will be provided by you.

Please be aware that no outside assistance is available. In view of the nature of our holidays we regret that we must reserve the right to decline any bookings whenever we feel unable to accommodate the needs of any particular client or where, in our opinion, the medical condition or disability of the client concerned is likely to have a significant adverse affect on any other clients taking the same holiday.

We further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time of booking. Notwithstanding the above, we cannot accept any liability regarding the suitability of individual holidays and we must reserve the right to decline a booking should it be considered that we will be unable to meet in full our contractual obligations to customers.

Please Note: If you wish to take a folding wheelchair, you must notify us in advance. Due to space restrictions battery driven, or electric wheelchairs or vehicles can be carried on coaches by arrangement only.

Special menus/diets may incur an additional charge which must be paid locally to the hotel concerned.

ROOM ALLOCATION -

Every effort will be made to provide the kind of room you have booked and we will endeavour to convey special requests to Hoteliers, however, we accept no liability for any failure to provide a special request which is not specified

When booking a double room requests for a twin or a double bed should be made clearly, otherwise it will be assumed that either type is acceptable. In some hotels a twin bedded room may have a single king size base with two mattresses each with its own bed linen. The room description shown on your holiday confirmation refers to the main hotel on your holiday. Overnight hotels may offer different room types.  The reference to ‘Hotel’ in  covers all accommodation and does not necessarily distinguish between local classifications  Meals can either be hot or cold and not all hotels offer a choice of menu. Hotel management’s can change meal service arrangements from buffet to waiter service and vice versa at very short notice. No responsibility can be taken or compensation provided for any affect this may have on your holiday.  Single rooms are not quite as good as twin or double rooms in terms of size, location and standard - a supplement is paid for privacy rather than facilities.  The accommodation provided is only for the use of the passengers shown on the holiday invoice as confirmed by us, sub-letting, sharing or assignment is prohibited.

LUGGAGE ALLOWANCE

Our maximum liability to you for loss or damage to luggage is £100 per person. We cannot accept any responsibility for loss or damage in respect of:

a) Fragile items such as chinaware, glassware or similar items

b) Cash, foreign currency, travellers cheque's or other forms of money, credit or debit cards

c) Jewellery

d) Passports

e) Cameras and camcorders, CDs/cassette players; hearing aids; binoculars; spectacles; medication; mobile phones or computer equipment

f) Leather/fur coats

g) Cigarettes, tobacco, perfume or drinks including alcoholic drinks

We cannot accept responsibility for loss or damage to personal belongings left on vehicle overnight.

Luggage is restricted to one medium size suitcase (30”x18”x10”) per person, and it is also recommended that you take an overnight bag with you for use on the coach during the journey, plus a cushion or small pillow. The standard baggage allowance is up to 15kg for hold luggage and 5kg for hand luggage. Infants under 2 years of age do not have a baggage allowance. Baggage allowances must be strictly adhered to with possible charges imposed for excess baggage. Please note that due to legal coach weight restrictions no “cool boxes” or cases of beer or wine can be carried on the outward or return coach journeys. Regrettably we are unable to carry skis, bicycles or fishing rods etc unless by prior arrangements . Whilst our Driver will of course physically load your luggage onto the coach it is your responsibility to ensure that your luggage is loaded onboard the coach on which you are travelling. We cannot accept responsibility for loss of or damage to, luggage or personal effects unless it can be established to have been caused by our negligence. Porterage is not normally available between the coach and accommodation. Where this service is available it may incur a small additional charge. We cannot accept responsibility for loss or damage to personal belongings . Please be sure your luggage is in good condition.

SMOKING POLICY - COACHES

IT IS AGAINST THE LAW TO SMOKE IN ENCLOSED PUBLIC AREAS AND THE SMOKING POLICY ON  COACHES  WILL ACCORD WITH ALL LEGAL AND HEALTH AND SAFETY REQUIREMENTS

 

SPECIAL REQUESTS -

We cannot accept any reservation which is made conditional upon a Special Request being satisfied. Requests cannot be guaranteed and do not form part of a contract between us.

INCLUDED EXCURSION PROGRAMMES -

No entrance fees or boat fares are included on trips and we reserve the right to substitute any advertised excursion with a similar alternative if operational reasons should ever make it necessary. The availability of optional excursions cannot be guaranteed and are operated on the basis of a min. 8 passengers booking.

ACCOMMODATION -

Your accommodation will usually be ready for occupation from early afternoon on the day of your arrival. On the day of your return journey you will normally be required to vacate your accommodation by 9am. Please leave it clean and tidy. Arrangements wherever possible are made for you to leave your luggage at the hotel for the rest of the day and facilities are made available for a wash and change of clothes. With the exception of self-catering and bed and breakfast holidays, the first meal is dinner on arrival and the last meal is breakfast on the day of departure on both half and full board holidays. Full board provides breakfast, lunch and dinner daily whilst half board provides just breakfast and dinner. Breakfast is usually continental. Vegetarian meals may not be of as high a standard as non vegetarian. Special diets such as low fat, sugar free etc., cannot be catered for.

 

BEHAVIOUR

When you book with us you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us, (together with our own and the other party’s full legal costs), as a result of your actions. In the event of any client behaving in such a way as is likely, (in our reasonable opinion or the reasonable opinion of any person in authority), to cause offence, danger, damage, discomfort or distress to others we reserve the right to terminate that person’s holiday arrangements. In this situation we will not be liable to complete your holiday arrangements, (including return travel arrangements), and will not pay you, nor be liable for any refund, compensation or any other costs you have to pay. We cannot accept responsibility for the behaviour of others in your accommodation or if facilities are removed as a result of their action. Please note: It is possible that clients travelling with other companies and of other Nationalities will be accommodated in the same hotels, complexes or campsites etc. as yourself. It is impossible for us to influence their behaviour or the behaviour of our clients in any way and we cannot accept responsibility for any problems caused by noise etc.

 

Comfort breaks

Any comfort breaks must be arranged with the driver prior to leaving outward or return journey.

Any deviance from expected route for a comfort stop not on the agenda may be liable for refusal or extra payments due.

 

 

Terms of travel for all coach travel